Whatever your business, the way you tell your story can make all the difference.

We shop so YOU shine!

Stay ahead of the competition and deliver unforgettable experiences with Secret Shopping.

  • Retail

    • Business Office • Reservations • Guest Services • Retail • Pool/Recreation • Spa • Gym • Home Services •

  • Restaurants and Cafés

    Gain valuable insights into your customers' experiences and product to identify areas for improvement.

  • Resorts and Hotels

    • Reservations • Bell/Door/Valet • Front Desk • Concierge • Retail • Bar/Lounge • Spa • Pool/Recreation •

  • Any Guest & Client Facing Teams

    If your team talks to people - this service can work for you!
    Our teams are well versed in all Guest Services operations, standards and quality assurance.

Let’s work together.

Interested in working together? Fill out some info and we will be in touch shortly! We can't wait to hear from you!

The Value of Mystery Shopping

1. Keeps staff on their toes.

By implementing a consistent program, your staff will know that any customer could be a mystery shopper. This elevates performance right out of the gate with the mentality of “having a scout in the stands.”

2. Honest, unbiased feedback.

Mystery shops are not the same as surveys. Our clients choose exactly how the shoppers evaluate their experienced based on their expectations and their mystery shopping checklist, resulting in an objective analysis every time.

3. Access to detailed reports.

We require our shoppers to provide a detailed narrative explaining every aspect of their experience. Along with a full report, you will have the full description of what happened so that you can take action with confidence.

4. Uncover trends in the data.

Individual secret shop reports are valuable, but the trends and patterns that emerge over time allow decision-makers to better understand how their brand is performing at a macro level. Our reporting dashboard makes it easy to break it all down.